Impossible to edit a submission

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    cpmr
    Asked on February 19, 2013 at 05:23 AM

    We're unable to edit submissions. The following message is displayed when we click on the edit button.

    v8_build_source.js:49: ReferenceError: V8Config is not defined load ( V8Config.CACHEPATH + form_id + '.js' ); ^

    Could you help us solve the problem?

  • Profile Image
    jonathan
    Answered on February 19, 2013 at 08:47 AM

    Hi,

    We apologize for this. It is caused by form cache issue.

    I cleared the cache of your forms and was now able to view the form -- the forms submissions should now be OK also. Please check again your My Forms Submissions page, and check if you can now edit/view submissions for this form 

     

     

    Please inform us the issue persist.

    Thanks.

  • Profile Image
    cpmr
    Answered on February 19, 2013 at 09:19 AM
    Hi Jonathan
    Thanks for your quick response. It’s working OK now.
    Kind regards
    Claire
    __________
    Claire Street
    Conférence des Régions Périphériques Maritimes d'Europe
    Conference of Peripheral Maritime Regions of Europe
    6, rue St Martin
    F-35700 Rennes
    Tél. : + 33 (0)2 99 35 40 50
    Fax. : + 33 (0)2 99 35 09 19
    De : JotForm Support Forum [mailto:jotform@jotform.com]
    Envoyé : mardi 19 février 2013 14:47
    À : Claire Street
    Objet : Re: Impossible to edit a submission
    A new response has been received:
    [JotForm]
    Answered by jonathan
    Hi,
    We apologize for this. It is caused by form cache issue.
    I cleared the cache of your forms and was now able to view the form -- the forms submissions should now be OK also. Please check again your My Forms Submissions page, and check if you can now edit/view submissions for this form
    [https://cms.jotform.com/uploads/image_upload/image_upload/global/13300_2013-02-19_2144.png]
    Please inform us the issue persist.
    Thanks.
    View this thread on JotForm Support Forum Unsubscribe
  • Profile Image
    jonathan
    Answered on February 19, 2013 at 10:01 AM

    Hi Claire,

    Thank you for updating us. Feel free to contact us again anytime should you have any other inquiry.

    Have a nice day!