What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why your servers do not sync on save?

    Asked by deluca on February 19, 2013 at 07:17 AM



    I have added a form as usual on my website but today even after 30 minutes, the content on my website has not changed, I swapped from js to iframe, no changes. Are you having problems on your eu servers?

    My browser cache and cookies have been cleared.

    I have no cached plugins on my website.


    Thank you,



  • Profile Image

    Answered by jefreylandicho on February 19, 2013 at 09:21 AM

     We apologize for any inconvenience this may have caused.I have process a manual clear form caches. Can you please try again and see if it works.

  • Profile Image

    Answered by deluca on February 20, 2013 at 04:24 AM

    Yes it is working now thank you