Unable To Receive Email Message Notification

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    KTBOHN
    Asked on February 19, 2013 at 10:11 AM

    I have a jotform at http://www.ktbohn.com/contact.html

    I am testing it and it appears to work and I get the 'Thank You' message, but when I check my email at ktbohn@ktbohn.com there is no submitted message.

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    jefreylandicho
    Answered on February 19, 2013 at 11:27 AM

    We apologize for any inconvenience this may have caused. . Your email address was listed IN our bounce list with the following result and reason(s);

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.1  recipient reje=

    cted'

    Please take note of the reason, your mail service provider has rejected the emails coming from Jotform. 

    Please check the link below on how to prevent this from happening again:

    How to setup email alerts to prevent "emails not being received" issues

    I have now removed your email address from the said list so it should be working fine now.

    If the problem still persist, please let me know and we can look at the next possible solutions.