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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problems on redirection to jotform.me

    Asked by andyroney on February 19, 2013 at 11:39 AM

    Hi,

    I live in Dubai and when I go to my saved bookmark on jotform.com I can log in but when I try to edit a form it redirects to jotform.me, I assume based on my IP address.  However the login (or sign up) buttons do not perform any function.

    The only way I can edit my forms is by connecting my US VPN service so that my machine picks up a US IP address so that the redirect does not happen.  I can then do everything as normal.

    How can we prevent this redirection and ensure that the website functionality works.

    My username is andyroney

    Thanks

    Andy

  • Profile Image

    Answered by jefreylandicho on February 19, 2013 at 12:33 PM

    We apologize for any inconvenience this may have caused. Can you please try logging in using the domain www.jotform.me and go again to your Forms page and click back the edit button.

  • Profile Image

    Answered by andyroney on February 19, 2013 at 01:17 PM
    Still not working. The redirect when I am logged in should keep me
    logged in but it does not.
    Also, if I go to jotform.me and click LOGIN at the top of the page it
    does nothing.
    I just tried using Firefox and I can log in fine. When I use my default
    browser, Chrome 24, it does not work. Clicking the LOGIN link does not
    have any pop ups.
    It seems to be a browser incompatibility between Chrome 24 and the
    jotform.me site. This problem does not exist with Chrome 24 and jotform.com
    JotForm Support Forum wrote:
  • Profile Image

    Answered by KadeJM on February 19, 2013 at 02:07 PM

    Hi Andy, our servers have Cloud-based IP detection which automatically redirects you to the nearest server depending on your location. I'm not quite sure that it is an issue on our end because of the way it is configured to do this.

    It sounds more like an issue with your browser. I was able to test it based on the Browser and OS our system is detecting but I was unable to replicate the issue.

    Could you please confirm this by telling us which Browser and OS you are using that this problem is happening on so that we can do further testing.

     

  • Profile Image

    Answered by andyroney on February 21, 2013 at 04:02 AM
    As I mentioned in my previous email: Browser is Chrome Version
    24.0.1312.57 also my OS is Mac OSX 10.8.2. The problem of no pop up for
    login (or Sign In) only occurs on my usual browser of Chrome with the
    .me domain. It does not occur on the .com domain. or on the .me domain
    using Firefox.
    ALSO, this issue was not there two weeks ago. No Browser upgrades on my
    end since then.
    I would rather not change my browser to Firefox just to use Jotform.
    Is there a way to force it to use jotform.com? This would be the
    simplest solution.
    Thanks.
    JotForm Support Forum wrote:
  • Profile Image

    Answered by andyroney on February 21, 2013 at 04:04 AM
    I do have a work around. If I click on My Account then a login box pops
    up and logs me in. But the LOGIN and SIGN UP buttons in the top right
    do nothing in Chrome for jotform.me.
    I cleared my browser cache and cookies but made no difference. The pop
    ups work on jotform.com but not on jotfom.me.
    Also, why when I log in through jotform.com is my session not
    automatically carried over when you redirect me to jotform.me?? There
    should be an option for NON-redirection like in Google www.google.com/ncr
    Thanks
    Andy
    Andy Roney wrote:
  • Profile Image
    JotForm Support

    Answered by Welvin on February 21, 2013 at 06:53 AM

    Hi Andy,

    I think yes, the sessions is not automatically carried to another domain so please try this link: http://www.jotform.me/login/

    I hope this helps.

    Thanks

  • Profile Image

    Answered by andyroney on February 25, 2013 at 08:25 AM
    Many thanks.
    The problem seems to have cleared today. I think the issue was that the
    full page was not loading in Chrome and the popup for Login seems to be