What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Field Missing

    Asked by YWAMMT on February 19, 2013 at 11:39 AM

    Hi, 

    my team and I have been working on a reference submission for a while now and we had it almost to completion. there were a lot of fields and note in there. But now when we can to look at it - it's empty. The form is still there but there are no fields, nothing. We could not have deleted all of them - you get a warning right? and to go through and delete what was about 150 fields we wouldn't have done on accident.

    Is there anyway to recover a previous state of a form? or how this may have happened? 

    Thanks. 

    Page URL:
    http://form.jotform.us/form/22784646022151

  • Profile Image

    Answered by jefreylandicho on February 19, 2013 at 12:54 PM

    We apologize for any inconvenience this may have caused.  I have forwarded this to our level 2 support and will get back to you.

  • Profile Image

    Answered by YWAMMT on February 20, 2013 at 05:12 PM

    Any update on this?

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    JotForm Support

    Answered by Welvin on February 20, 2013 at 08:31 PM

    @YWAMMT,

    We still don't have an update from them but this thread is set as Urgent. We'll let you know if we come up with updates.

    Thanks for your patience.

  • Profile Image
    JotForm Founder

    Answered by aytekin on February 25, 2013 at 04:31 AM

    We are still investigating this issue. Please in the meantime, use "Clone" feature to backup your forms before editting them.