What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    form not updating

    Asked by soniaht on February 19, 2013 at 01:31 PM

    hi i just emailed about this 

    here is the screen shot of what is on my site whereas the form on jotform has been updated but is not showing on the site

    all other items i have updated on the site are now showing but not jotform

    please advise

    thank you very much sonia

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Welvin on February 19, 2013 at 02:33 PM

    Hi Sonia,

    If you will take a look at your form embed codes, the URL of the form starts with http://form, please kindly change that to http://www to resolved this issue.

    Furthermore, I have cleared your forms cache. Do the same on your browser after changing the form URL.

    Thanks

  • Profile Image

    Answered by soniaht on February 19, 2013 at 02:53 PM

    <script type="text/javascript" src="//www.form.jotformeu.com/jsform/30492452742352"></script>

     

    this is  what is showing now and the form has dissappeared altogether

     

    why did the embed give me script that is incorrect ie with no www. in it

    i merely copied the code

    but the www addition has made it worse

    clearly i am not understanding something vital

    please advise - much appreciated

  • Profile Image

    Answered by soniaht on February 19, 2013 at 02:54 PM

    http://soniadhutton.wix.com/simwiz#!order/c1zyy

    shows no form at all now

  • Profile Image
    JotForm Support

    Answered by Welvin on February 19, 2013 at 03:01 PM

    I see, you have added the form to a Wix Site. We recommend to embed your form using iframe method: How to get your Form's Iframe Code for Wix Sites as given on this guide: http://www.jotform.com/help/70-Adding-a-form-to-Wix-Site.

    Still, after getting the form iframe codes, change the form URL to start with http://www from http://form.

     

    Thanks