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  • Profile Image

    My forms on Facebook are displaying untrusted connection warning messages.

    Asked by Gary Brazzell on February 19, 2013 at 01:36 PM

    My forms on Facebook are displaying untrusted connection warning pages.  www.Facebook.com/BrazzellMarketing.

     

    Firefox says this:

     

    This Connection is Untrusted
         
         
         
         
           
              You have asked Firefox to connect
    securely to form.jotform.us, but we can't confirm that your connection is secure.
              Normally, when you try to connect securely,
    sites will present trusted identification to prove that you are
    going to the right place. However, this site's identity can't be verified.
           
           
           
              What Should I Do?
             
                If you usually connect to
    this site without problems, this error could mean that someone is
    trying to impersonate the site, and you shouldn't continue.
               
             
           
           
           
           
             
           
            form.jotform.us uses an invalid security certificate.

    The certificate is only valid for the following names:
      *.netdna-ssl.com , netdna-ssl.com 

    (Error code: ssl_error_bad_cert_domain)

    Page URL:
    http://www.facebook.com/BrazzellMarketing/app_190322544333196

  • Profile Image
    JotForm Support

    Answered by Welvin on February 19, 2013 at 02:38 PM

    Hi Gary,

    That is because the form secure URL is not correct, the correct URL is:

    https://secure.jotform.us/form/23465824997167

    Please kindly modify your Facebook Settings when adding the form and change the form URL into this to resolved that error.

     

    Thanks