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    Unable to download file (with spaces in name) via html email upload link

    Asked by zest on February 19, 2013 at 03:26 PM

    After file upload, we receive this error below when trying to retrieve the uploaded PDF file.

    http://s3.amazonaws.com/jufs/zest/30272960013949/227081350036633350/asrahair%20and%20beauty.pdf

     

      xml version="1.0" encoding="UTF-8" ?>
    - <Error>
      <Code>AccessDeniedCode>
      <Message>Access DeniedMessage>
      <RequestId>ADAF85268809B91FRequestId>
      <HostId>W6d4lwKLVBQ9p5L4D+JfWUlyJv72ajM5UtGQEPwcwDETv4ujX0MOmHLmvUCp/HRJHostId>
      Error>
    Can I know what we did wrong or is this at your end causing the issue?
  • Profile Image
    JotForm Support

    Answered by Mike_T on February 19, 2013 at 04:09 PM

    Thank you for contacting us.

    I was not able to reproduce the issue with uploads from my side. I think that the issue is related to email notifications only, please try to download your uploads from a form Submissions page.

    Is that problem with 'wrong' upload links in emails is still happening from your side? Please submit the form once again to check this. What email client do you use?

  • Profile Image

    Answered by zest on February 19, 2013 at 04:16 PM

    Thanks Mike,

     

    Can I forward you a copy of the email notification for further investigation?

    What happens is that when the link is clicked here:

    ttp://s3.amazonaws.com/jufs/zest/30272960013949/227081350036633350/asrahair%20and%20beauty.pdf

    I will get this Access Denied error below:

      <?xml version="1.0" encoding="UTF-8" ?>
    - <Error>
      <Code>AccessDenied</Code>
      <Message>Access Denied</Message>
      <RequestId>ADAF85268809B91F</RequestId>
     <HostId>W6d4lwKLVBQ9p5L4D+JfWUlyJv72ajM5UtGQEPwcwDETv4ujX0MOmHLmvUCp/HRJ</HostId>
      </Error>
    I am using Outlook client v14.0.6123.5001 (32bit) on MS Office Professional Plus 2010
    You are right, when I go to my Accounts and download it from there, I can. It is only occurring on email notification where I can't download it directly from within my email client.
  • Profile Image
    JotForm Support

    Answered by Mike_T on February 19, 2013 at 05:05 PM

    Thank you very much for provided information. We do not need the email copy, since we are able to reproduce the problem in some cases. The bug report ticket has been created and escalated to our Development Team.

    We will get back to you as soon as we have any updates.

  • Profile Image
    JotForm Support

    Answered by Mike_T on February 20, 2013 at 02:18 PM

    Let me please inform you that the problem has been already fixed by our Developers. They system is sending correct email upload links now.

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by zest on February 20, 2013 at 03:17 PM

    This is totally awesome Mike! Thank you very much to you and your fab team!

  • Profile Image
    JotForm Support

    Answered by Mike_T on February 20, 2013 at 03:22 PM

    Thank you so much for your kind words :)