What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are several fields empty when the submitted form email is sent when all were completed?

    Asked by bbounds on February 19, 2013 at 06:49 PM

    I completed a form and embedded it on my client's website.  I filled it out completely and submitted the test.  The client received the email notice and half of the fields were empty.

    Page URL:

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    JotForm Support

    Answered by EltonCris on February 19, 2013 at 08:02 PM


    One possible reason is that your form notification failed to update the new field tags added to your form. To fix that, simply recreate your form notification. Delete your existing notification and create a new one.

    Thank you.