HIPAA submission: displaying blank submission data.

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    SCDFC
    Asked on May 15, 2019 at 03:02 PM

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    gerardw
    Answered on May 15, 2019 at 05:49 PM

    Sorry for the inconvenience caused. I cloned your form and tested it in my account and was not able to replicate this issue. I also tested sample form in our test HIPAA account to check if this was an issue related to HIPAA accounts. Again, I was able to view the form submissions in the Submission page.

    Are all your submissions of this form showing this error or just a few? If only a few are showing this error, could you let us know which all submissions are shown as blank?

    Also, have you received submissions on this form recently, since I could find recent submissions on this form.

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    SCDFC
    Answered on May 15, 2019 at 05:55 PM

    Hello, so far I have about 5 that are not showing. It's not good. We are a business using this software and I need help with this problem. I have emailed numerous times for help. I was told to take off the paypal which I did and its still happening. I am getting registration confirmation emails and I log in to see it and nothing is there. 

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    SCDFC
    Answered on May 15, 2019 at 06:05 PM

    1557957887submission 17.png

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    SCDFC
    Answered on May 15, 2019 at 06:05 PM

    1557957923submission 46.png


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    Jed_C
    Answered on May 15, 2019 at 07:50 PM

    We apologize for the inconvenience.

    I have now escalated this to our L2 team for further investigation. Unfortunately, I cannot provide an estimated time on this. Rest assured that we'll notify you in this thread for updates.

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    Victoria_K
    Answered on January 15, 2020 at 07:48 AM

    Hello,

    Our sincerest apologies for the inconvenience caused by the issue reported in this ticket. It appears to be very rare case and finally we were able to replicate and resolve it.

    PayPal integrated forms in your HIPAA account should now work properly and record all submissions. Also, we initiated the task to restore the data for submissions that were previously missing.

    We hope this helps. Please let us know if you will need any help.