HIPAA submission: displaying blank submission data.

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    SCDFC
    Asked on May 15, 2019 at 03:02 PM
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    gerardw
    Answered on May 15, 2019 at 05:49 PM

    Sorry for the inconvenience caused. I cloned your form and tested it in my account and was not able to replicate this issue. I also tested sample form in our test HIPAA account to check if this was an issue related to HIPAA accounts. Again, I was able to view the form submissions in the Submission page.

    Are all your submissions of this form showing this error or just a few? If only a few are showing this error, could you let us know which all submissions are shown as blank?

    Also, have you received submissions on this form recently, since I could find recent submissions on this form.

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    SCDFC
    Answered on May 15, 2019 at 05:55 PM

    Hello, so far I have about 5 that are not showing. It's not good. We are a business using this software and I need help with this problem. I have emailed numerous times for help. I was told to take off the paypal which I did and its still happening. I am getting registration confirmation emails and I log in to see it and nothing is there. 

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    SCDFC
    Answered on May 15, 2019 at 06:05 PM

    1557957887submission 17.png

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    SCDFC
    Answered on May 15, 2019 at 06:05 PM

    1557957923submission 46.png


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    Jed_C
    Answered on May 15, 2019 at 07:50 PM

    We apologize for the inconvenience.

    I have now escalated this to our L2 team for further investigation. Unfortunately, I cannot provide an estimated time on this. Rest assured that we'll notify you in this thread for updates.