- dahlanksaAsked on February 20, 2013 at 06:45 AM
I setup my contact form to be all with required fields. Yesterday I recieved many contacts with some or all blank field. How it can happen?
They finish a bigh number of my monthly quota!
This is the link:
- jefreylandichoAnswered on February 20, 2013 at 07:04 AM
We apologize for any inconvenience this may have caused. Can you please post the direct url of your jotform form that you are having trouble with?
- dahlanksaAnswered on February 20, 2013 at 07:32 AM
here you go:
- jefreylandichoAnswered on February 20, 2013 at 08:08 AM
Could you also please post the website url were the form was embedded?
- dahlanksaAnswered on February 20, 2013 at 08:24 AM
- JotForm SupportEduardoMendezAnswered on February 20, 2013 at 08:49 AM
Thanks for that information!
My suggestion would be to embed the form using the iFrame method. That would prevent any conflicts between the scripts on your page.
Here is a guide to help you with that:
Please give that a try and let us know if you need further assistance!
- dahlanksaAnswered on February 20, 2013 at 09:46 AM
Thanks. But i am not sure what this has to do with so many blank or incomplete data submited by visitors?
- JotForm SupportEduardoMendezAnswered on February 20, 2013 at 09:51 AM
Validation of fields is done with JS. If there are conflicts between these scripts, then users may be able to submit the form without the required information.
Also, in some older browsers, you are able to dissable JS and that allows users to submit without the required fields.
That is why, using the iFrame embed code will prevent the conflict possibility.
I hope that explanation helps!
- dahlanksaAnswered on February 20, 2013 at 09:55 AM
Great I will try that i hope it will solve this. What about the multiple submission is it the same case if i make it strict with ip control?
- JotForm SupportEduardoMendezAnswered on February 20, 2013 at 10:27 AM
With that said, it is very rare that the settings on a browser would dissable JS. and in cases where there are conflicts between scripts, iFrame can prevent these issues.