What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Preferences button on the form builder stopped working when a field is shrink

    Asked by arielgon on February 20, 2013 at 07:51 AM

    On one of my forms when I clkick the preference button nothing happens.  It does not matter which browser I am in.

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    Answered by jefreylandicho on February 20, 2013 at 08:14 AM

    I have tested your account and was not able to replicate the same issue. Can you try deleting your web browser cache and offline files then relogin your account.

    If you are still unable to do click the preference button, kindly let me know.

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    Answered by arielgon on February 20, 2013 at 08:18 AM

    Still not working.  It only happens for the form titled "Refund Request Form"

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    JotForm Support

    Answered by EduardoMendez on February 20, 2013 at 08:43 AM

    @arielgon 

    Thanks for bringing this to our attention!

    I was able to reproduce the issue on one of my forms and have forwarded this to our dev team.

    Can you please share the URL of the form that you are having problems with?

    This will help with the investigation.

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    Answered by arielgon on February 20, 2013 at 08:56 AM

    http://form.jotform.us/form/30494983426160

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    JotForm Support

    Answered by EltonCris on February 20, 2013 at 09:30 AM

    @arielgon

    Thanks, we were able to replicate the problem. We'll update you here once it is fixed. Thank you!

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    JotForm Support

    Answered by EltonCris on February 20, 2013 at 10:37 AM

    Hi,

    The problem should now be fixed. Please check it again.

    Thank you.

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    Answered by arielgon on February 20, 2013 at 11:06 AM

    Thank you, that was quick.  Very much appreciated.