What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where to add Paypal Email Address in Paypal Payment Tool?

    Asked by Victor on February 20, 2013 at 12:13 PM

    Hi there.

     

    Please, I am trying to create a form with the PAYPAL option, BUT I am bot able to make it work properly.

     

    Let's see if you guys can help me.

     

    My Paypal account type is Standar.

    I just create a form with email field and paypal tool (standar one, not the PRO). I fill paypal option (as it ask me), but I miss the place where it should ask me for my Paypal accound, although I add it into the email alert (well, there I type my email paypal account).

    But then, I test the form and when I click on SEND button it redirects me to Paypal and it says to me that:

     

    We have not been able to proceed the transaction due too there was a problem with the Paypal email address provided by seller..........

     

     

    So, any help would be appreciate it!

     

    Thank you so much.

     

    Victor

    create a form email problem create
  • Profile Image
    JotForm Support

    Answered by Welvin on February 20, 2013 at 01:16 PM

    Hi Victor,

    You can correct that by running the Wizard for the Paypal Payment Tool, just click on the "Wand" icon;

    After that, enter your correct email address on the Paypal Account Section box:

    Click "Next" button to finish.

    Let us know if you need any further assistance.

    Thanks

  • Profile Image

    Answered by lamarse on February 20, 2013 at 05:33 PM

    Thank you.

    You are right. I was confused about PAYPAL ACCOUNT meaning.

     

    Now it works.

    Thank you

  • Profile Image
    JotForm Support

    Answered by Welvin on February 20, 2013 at 08:42 PM

    Great! Let us know if you find any issues again, we're here to help.

    Thanks

  • Profile Image

    Answered by scot_k on August 13, 2013 at 02:04 PM

    Hello,

     

    I'm creating 3 separate forms for entries into our event, being as one of my jobs with this organization is webmaster (dubious at best). I'm close to having my forms set up as I'd like, but I've been waiting to the last to set up the PayPal payment section. I am not the secretary treasurer, and therefor I do not have the PayPal account information (happily). If I'm reading the above correctly, I only need the email address that the PayPal account is asigned to? I don't need any further information about the PayPal account such as passwords etc?

     

    Thank you,

    Scot.

  • Profile Image
    JotForm Support

    Answered by Welvin on August 13, 2013 at 03:27 PM

    Hi Scot,

    Good day! We request you to please open a separate thread about your inquiry so we can assist you there. 

    http://www.jotform.com/answers/answer.php?

    Thanks