What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Zoho Integration: Allow check box and radio button fields to be mapped and passed to Zoho

    Asked by captiva on February 20, 2013 at 12:47 PM

    I have fields in a form, that are not showing up as available to map in the Zoho integration. 

    Example:

    See form here: http://landrykling.com/lp/seminar-at-sea/

    This field: Has your organization ever sourced or operated a meeting, incentive, or event on a cruise ship?

    Does not show up in the Zoho integration to be mapped against it's related field in Zoho. 

    This is true of a few fields and some mappings that are set are not coming through in Zoho. 

    Why would some fields not be available to map?

    Page URL:
    http://landrykling.com/lp/seminar-at-sea/

    Screenshot
  • Profile Image
    JotForm Support

    Answered by EltonCris on February 20, 2013 at 02:19 PM

    Hi,

    Unfortunately, check box and radio button is not yet possible to be mapped on Zoho CRM. Let me forward this to our development team so they can consider this addition in the future updats. You will be informed here once it is added.

    Thank you.

  • Profile Image

    Answered by captiva on February 20, 2013 at 02:25 PM

    Thanks, but this is really painful from a user perspective. Now I have to go back and edit all forms to reflect this or manually add that data to Zoho. I love your support, but it would be great if this was documented somewhere so users know that or at very least put it in the integration interface. 

  • Profile Image

    Answered by captiva on February 20, 2013 at 02:56 PM

    I am havign further issues with this. I have all fields mapped in this form to fields in Zoho. I save the form again and go fill out the form in the site and only partial data is coming through. 

    Here is screen shot of mappings.

  • Profile Image

    Answered by captiva on February 20, 2013 at 03:15 PM

    Here is screen of input from the form into Zoho, despite filling out all fields. You are welcome to take a look in my account to troubleshoot. This is really problematic. I also tried cloning the form and reembedding into the page and that did not change the results either. 

  • Profile Image
    JotForm Support

    Answered by Mike_T on February 20, 2013 at 04:13 PM

    Can you please create a new forum thread, and re-post your last two messages into that the new thread? In this case, we will be able to investigate the problem, and create one more bug report ticket. Thank you!

  • Profile Image

    Answered by captiva on February 21, 2013 at 04:18 AM
    Just posted it. Zoho integration: Data not being passed through on all
    fields
    *
    *
    *
    *
    *Brad Nickel** - *VP Marketing and Product Development****
    *Landry & Kling, Inc. / Seasite.com*
    *
    *
    *
    *
    1390 S. Dixie Highway #1207, Miami FL 33146
    T 305 661 1880 /800 448 9002 F 305 668 0421
    www.landrykling.com www.seasite.com THERES MORE TO SEA
    *P** *Please consider the environment before printing this e-mail.
  • Profile Image
    JotForm Support

    Answered by EltonCris on February 21, 2013 at 06:28 AM

    Thanks Brad. We will check that thread.