Account suspended

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    Erik Kymäläinen 
    Asked on May 18, 2019 at 10:56 AM


    For some reason i can't log in to my account, prodekorahis, with error message Login failed - SUSPENDED.

    Can you tell me why my account is suspended and could you open it again as soon as possible.


    Erik Kymäläinen

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    Answered on May 18, 2019 at 03:56 PM

    Upon review of your account it was found form: along with other ones on your account to be collecting Banking information. This is a screenshot of an example of them:

    1558208927Screenshot (4164).png

    Gathering these type of data violates our Terms of Use.

    If it's important for you to process payments through bank transactions, consider the following recommendation. JotForm has implemented a way to help you process payments directly from your customers' bank account without infringing any law or putting our company in jeopardy.

    This payment processor is called eCheck.Net and you can learn more about this by following this guide on How to Integrate eCheck Net with your Form.

    Or, if your purpose is not to collect these data from the general public, but from your own customers, then you need to comply by adding this two mandatory widgets:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    However, we do not allow uploads of credit/debit cards and statements.

    Your account is active and your forms available