How do I cancel my account and no longer get billed?

  • Emily
    Asked on May 19, 2019 at 8:19 PM
  • roneet
    Replied on May 20, 2019 at 2:15 AM

    I could not find any account associated with the account emily.sommers@snc.edu

    Are you referring to any other account? Please share the Form URL or the username or the registered email Id so that I can check further.

    Looking forward to your response.

    Thanks.

  • Emily
    Replied on May 20, 2019 at 10:43 AM
    I believe I deleted the account because I thought that was how to cancel?
    Name for account was Emily Sommers
    Email: emily.sommers@snc.edu
    Can you ensure billing has ended?
    -Emily
    ...
  • Richie JotForm Support
    Replied on May 20, 2019 at 11:23 AM

    I have checked your account sommers2015 and it seems you're under the Silver monthly.

    Your account is deleted and your subscription is already set to be cancelled when the subscription period ends. You won't be billed with your subscription anymore.

    Hope this information helps.

    If you need further assistance,let us know.


  • Emily
    Replied on May 20, 2019 at 11:43 AM
    Thank you!
    ...