What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We have lost the ability to view JotForm's emailed submission links (documents).

    Asked by hsi on February 20, 2013 at 11:09 PM

    Up till recently we have been able to view resume documents submitted by potential job seekers thru our JotForm, and forwarded by email to us, which has been working great up till several days ago.  Now when we click on the submitted document's link supplied by JotForm, we can no longer download or see our document, but instead get this error message in our browser:

    AccessDeniedAccess Denied29C446086E6C77D1IqSsps/eoTqzAKvWNdk8o7DwVPZIrn+pSqtAzzbA5VWMh1luCq7DUWpuA3aix5FL

    If we go to our account's inbox on the JotForm website, we are able to download the document, but we would very much prefer to have the submissions emailed to us, as JotForm has been doing up till now.

    Any ideas as to why this would start happening out of the blue would be greatly appreciated.  Thanks!

    John Hernandez

    Page URL:
    http://www.hsi-corp.com/contact-us.html

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    JotForm Support

    Answered by Welvin on February 21, 2013 at 12:21 AM

    Hi John,

    Our developers have fixed that already and unfortunately, old email links won't work so we suggest users to export the submissions and use the provided download links there. Only old emails are effected, new email links won't experience that problem anymore.

    Thanks

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    Answered by hsi on February 21, 2013 at 12:13 PM

    Thanks Welvin for the quick response.

    Can I just RE-SUBMIT the original recipient's email in the "Email Alerts" preferences, of the Form Builder, or does my client need to come up with a NEW email address?

    Thanks again!

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    JotForm Support

    Answered by Welvin on February 21, 2013 at 02:22 PM

    Hi John,

    Good day! You can just re-submit that to the original recipient. There's no need to come up with new email address.

     

    Thanks