Jotform will still not update my forms online

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    reelstuff2000
    Asked on February 20, 2013 at 11:24 PM

    In the last month or so, jotform has quit automatically updating my forms on my site when I change them. I have also had problems with how the forms look on my cell phone like going off the page. I have used iframe to fix this as jotform recommended, but that did not help. I have become frustrated lately as it is always something that isn't working correctly. I have been using jotform for over a year and have a lot of forms that have worked perfectly until lately. I have asked about the forms not updating and jotform fixed the form, apologized but never explained what the problem was and how to avoid it in the future. I really don't want to have to write these letters everytime I need a form updated in order for jotform to fix it. Please let me know what I need to do to get this issue corrected asap. Thanks!

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    pinoytech
    Answered on February 21, 2013 at 12:36 AM

    Hi,

    Sorry for the inconvenience that may have caused. Changing from url from http://form to http://www should solve the replication delay issue which the changes of your form not reflected automatically.

    For example.

    From: <script type="text/javascript" src="//form.jotformpro.com/jsform/xxxxxxxxxxx"></script>

    To: <script type="text/javascript" src="//www.jotformpro.com/jsform/xxxxxxxxxxx"></script>

    Feel free to contact us again if you need further assistance.

    Thank you!