What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform will still not update my forms online

    Asked by reelstuff2000 on February 20, 2013 at 11:24 PM

    In the last month or so, jotform has quit automatically updating my forms on my site when I change them. I have also had problems with how the forms look on my cell phone like going off the page. I have used iframe to fix this as jotform recommended, but that did not help. I have become frustrated lately as it is always something that isn't working correctly. I have been using jotform for over a year and have a lot of forms that have worked perfectly until lately. I have asked about the forms not updating and jotform fixed the form, apologized but never explained what the problem was and how to avoid it in the future. I really don't want to have to write these letters everytime I need a form updated in order for jotform to fix it. Please let me know what I need to do to get this issue corrected asap. Thanks!

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    Answered by pinoytech on February 21, 2013 at 12:36 AM


    Sorry for the inconvenience that may have caused. Changing from url from http://form to http://www should solve the replication delay issue which the changes of your form not reflected automatically.

    For example.

    From: <script type="text/javascript" src="//form.jotformpro.com/jsform/xxxxxxxxxxx"></script>

    To: <script type="text/javascript" src="//www.jotformpro.com/jsform/xxxxxxxxxxx"></script>

    Feel free to contact us again if you need further assistance.

    Thank you!