Paypal Pro: Base Tax Rate charged is slightly off when you pay directly through credit card

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    dakotahorizons
    Asked on May 21, 2019 at 09:57 AM

    The taxes show up on the jotform when using a credit card, but don't charge the card the cents only the dollars in tax.

    When our Accounting department gets the statement the tax only shows the dollar amount not the cents.

    What do we need to do to fix this.

    Thanks,

    Donnie

    800.666.2141

    This came in from the credit card company.  The total didn't include the correct tax should be $52.91

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    Richie_P
    Answered on May 21, 2019 at 11:12 AM

    I have checked your form and it seems you have added a base tax of 7.5. To clarify, the tax doesn't show correctly in PayPal and in the submission?

    Can you please share to us the submission in which the text calculation is not correct?

    Looking forward for your response.

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    dakotahorizons
    Answered on May 21, 2019 at 05:24 PM

    I sent it in the above email to you.  I didn't know where to find your response and have been checking my email all day.  I just got lucky with being on the website and seeing something. 

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    dakotahorizons
    Answered on May 21, 2019 at 05:26 PM

    It's when they use a credit card that the cents doesn't show.  Using just paypal works.



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    EltonCris
    Answered on May 21, 2019 at 09:16 PM

    I cloned your form and made a test submission and I received the tax but it's not the same tax amount as seen on the form. the tax is a bit off when you pay directly through credit card. Paying through Paypal is fine.

    ---first submission

    On submission email:

    On the receipt: (payment I received) - The tax is different.

    --- 2nd submission

    +

    The tax is also different.

    However, when paying through Paypal, not credit card, everything is correct.

     I have now raised this to our developers. We will let you know once we have updates.

  • Profile Image
    dakotahorizons
    Answered on May 22, 2019 at 08:53 AM

    Is there an option to use the credit card through PayPal?  How do we fix this?


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    Richie_P
    Answered on May 22, 2019 at 10:04 AM

    The PayPal Pro Integration you're using has the option for credit card Payment method.

    The issue has been forwarded to our developers and they will notify you via this thread once updates are available.

  • Profile Image
    dakotahorizons
    Answered on August 13, 2019 at 12:52 PM

    Just checking to see what the status of this is?


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    Richie_P
    Answered on August 13, 2019 at 01:19 PM

    Unfortunately, our developers are still investigating the issue .

    I will try to ask for possible updates. Do note that we cannot give an ETA when this issue would be fixed. However we will keep you posted via this thread for updates.