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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Lightbox Forms: Feedback Type is not working

    Asked by ccaetano on February 21, 2013 at 07:06 AM

    I have looked for an answer in the forum but I didn't find any useful one, so have to ask:
    When I choose to add the feedback option and hit the preview button, the button in the corner shows up but them, the popup don't show the form itself. It's empty.
    I paste the script in my webpage and the same happens - http://www.shootbox.pt/servicos.html

    <script src="//cdn.jotfor.ms/min/g=feedback2" type="text/javascript">
      new JotformFeedback({
         formId        : "30446784170354",
         buttonText    : "Contacte-nos",
         base        : "http://jotformeu.com/",
         background    : "#F59202",
         fontColor    : "#FFFFFF",
         buttonSide    : "bottom",
         buttonAlign    : "right",
         type        : false,
         width        : 700,
         height        : 500

    The form should be the same of the one in my "contacts" page: http://www.shootbox.pt/contactos.html

    What can be done to solve this?

    Thanks in advance.

    Page URL:

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    Answered by thespanishfactory on February 21, 2013 at 07:23 AM

    Same for me, all the morning with this problem and nobody want to reply my messages.

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    Answered by ccaetano on February 21, 2013 at 09:29 AM

    Anybody has an answer? please?...

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    JotForm Support

    Answered by EduardoMendez on February 21, 2013 at 10:23 AM

    Hi there, 

    Our apologies for this temporary issue. Our dev team has been notified of this issue.

    As a workaround, can you please try changing "feedback2" on your embed code to "feedback" - Please note example bellow.  Only change the text in red.

    <script src="http://cdn.jotfor.ms/min/g=feedback2" type="text/javascript">
      new JotformFeedback({
         formId  : "11111111111",
         buttonText : "********",
         base  : "http://jotform.com/",
         background : "#F59202",
         fontColor : "#FFFFFF",
         buttonSide : "bottom",
         buttonAlign : "center",
         type  : false,
         width  : 700,
         height  : 500

    Please give that a try and let us know if that solves the issue!

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    Answered by ccaetano on February 21, 2013 at 10:38 AM

    Thank you! It worked fine.
    Is this a temporary solution or can I just leave it like this?

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    JotForm Support

    Answered by EduardoMendez on February 21, 2013 at 10:40 AM

    You can choose to leave it that way.

    However, our dev team will be looking to solve the feedbac2 version of the lightbox embed code.

    We are glad you are back and running!

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    JotForm Founder

    Answered by aytekin on February 21, 2013 at 11:41 AM

    The problem is now fixed. You do not need to change any code. Sorry about this.