What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Consistent problem with your cache

    Asked by markashton on February 21, 2013 at 07:08 AM

    I can update a form... clear the cache entirely of two different browsers

    .... and see the same form differently in the two browsers.

    The caching at your end is substandard from a development point of view ... one cannot work with your system and gain a sufficient workflow.

    If I delete a slider on a form ... i don't want to delete the entire cache from an Iphone and still see the thing  there and be able to submit the form multiple times and still see the **** slider

    Regards mark

  • Profile Image

    Answered by thespanishfactory on February 21, 2013 at 07:20 AM

    I have the same problem all the time. It time that somebody do something to fix it for good

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on February 21, 2013 at 09:32 AM

    @markashton

    We understand your frustration and we assure you that we are working to resolve the issue.

    I have cleared the cache on your forms on our end. Can you please let us know if that helps?

    Also, please let us know the URL of the form and we'll gladly clear it for you.  

    This clearing of the cache on our end is just a temporary measure.  We are working on a permanent solution for this issue.  Thank you for your patience!