Lightbox Forms: Feedback Type is not working

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    esteon
    Asked on February 21, 2013 at 08:57 AM

    Big error on my forms. I'm getting on all my forms a white screen. They don't work (see screenshot).  

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    thespanishfactory
    Answered on February 21, 2013 at 09:03 AM

    I have the same problem all the morning. I have sent some emails and posted in the forum about that and nobody has replied.

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    thespanishfactory
    Answered on February 21, 2013 at 09:05 AM

    At least somebody could tell us what is going on and not to leave the customers like this. I am not using jotform for fun, i do for business and paid for it.

    It would be nice to have any question about that probrem at least 

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    esteon
    Answered on February 21, 2013 at 09:09 AM

    It's I think a lightbox problem. All other forms are working. I have a bussiness too so please fix it!

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    esteon
    Answered on February 21, 2013 at 09:23 AM

    I'm still hoping there is a quick fix for it. Thank you in advance jotform!

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    EduardoMendez
    Answered on February 21, 2013 at 10:22 AM

    Hi there, 

    Our apologies for this temporary issue. Our dev team has been notified of this issue.

    As a workaround, can you please try changing "feedback2" on your embed code to "feedback" - Please note example bellow.  Only change the text in red.

    <script src="http://cdn.jotfor.ms/min/g=feedback2" type="text/javascript">
      new JotformFeedback({
         formId  : "11111111111",
         buttonText : "********",
         base  : "http://jotform.com/",
         background : "#F59202",
         fontColor : "#FFFFFF",
         buttonSide : "bottom",
         buttonAlign : "center",
         type  : false,
         width  : 700,
         height  : 500
      });
    </script>

    Please give that a try and let us know if that solves the issue!

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    esteon
    Answered on February 21, 2013 at 10:37 AM

    Thank you for your answer but it doesn't work. The window won't open now. Do you think the problem can be fixed soon?

     

    Thank you in advance!

     

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    deheacock
    Answered on February 21, 2013 at 10:46 AM

    I have the same problem and the change DID work on at least one form.  Still have others I haven't changed.

    UPDATE:  Changed all of the forms and they all work.  However there is a noticable delay in writing to the screen.

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    thespanishfactory
    Answered on February 21, 2013 at 10:48 AM

    Same for me, does not open.

    It just OPEN if you put the code in body but if I do that the website does not work. It you put the code in head, then do not open.

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    modtest
    Answered on February 21, 2013 at 10:51 AM

    I swear jotform has a bug every other day that stops it working

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    esteon
    Answered on February 21, 2013 at 11:20 AM

    UPDATE: I've tried everything but nothing works for the lightbox. What @deheacock and @EduardoMendez are recommending is not working for me. I hope there is a quick fix for this problem because my website is now 'under construction' because of this problem.

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    EduardoMendez
    Answered on February 21, 2013 at 11:48 AM

    The problem has been fixed.  please try the original codes with feedback2.

    We apologize for the inconveniences!