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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Lightbox Forms: Feedback Type is not working

    Asked by esteon on February 21, 2013 at 08:57 AM

    Big error on my forms. I'm getting on all my forms a white screen. They don't work (see screenshot).  

    Page URL:
    www.esteon.nl

    Screenshot
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    Answered by thespanishfactory on February 21, 2013 at 09:03 AM

    I have the same problem all the morning. I have sent some emails and posted in the forum about that and nobody has replied.

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    Answered by thespanishfactory on February 21, 2013 at 09:05 AM

    At least somebody could tell us what is going on and not to leave the customers like this. I am not using jotform for fun, i do for business and paid for it.

    It would be nice to have any question about that probrem at least 

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    Answered by esteon on February 21, 2013 at 09:09 AM

    It's I think a lightbox problem. All other forms are working. I have a bussiness too so please fix it!

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    Answered by esteon on February 21, 2013 at 09:23 AM

    I'm still hoping there is a quick fix for it. Thank you in advance jotform!

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    JotForm Support

    Answered by EduardoMendez on February 21, 2013 at 10:22 AM

    Hi there, 

    Our apologies for this temporary issue. Our dev team has been notified of this issue.

    As a workaround, can you please try changing "feedback2" on your embed code to "feedback" - Please note example bellow.  Only change the text in red.

    <script src="http://cdn.jotfor.ms/min/g=feedback2" type="text/javascript">
      new JotformFeedback({
         formId  : "11111111111",
         buttonText : "********",
         base  : "http://jotform.com/",
         background : "#F59202",
         fontColor : "#FFFFFF",
         buttonSide : "bottom",
         buttonAlign : "center",
         type  : false,
         width  : 700,
         height  : 500
      });
    </script>

    Please give that a try and let us know if that solves the issue!

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    Answered by esteon on February 21, 2013 at 10:37 AM

    Thank you for your answer but it doesn't work. The window won't open now. Do you think the problem can be fixed soon?

     

    Thank you in advance!

     

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    Answered by deheacock on February 21, 2013 at 10:46 AM

    I have the same problem and the change DID work on at least one form.  Still have others I haven't changed.

    UPDATE:  Changed all of the forms and they all work.  However there is a noticable delay in writing to the screen.

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    Answered by thespanishfactory on February 21, 2013 at 10:48 AM

    Same for me, does not open.

    It just OPEN if you put the code in body but if I do that the website does not work. It you put the code in head, then do not open.

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    Answered by modtest on February 21, 2013 at 10:51 AM

    I swear jotform has a bug every other day that stops it working

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    Answered by esteon on February 21, 2013 at 11:20 AM

    UPDATE: I've tried everything but nothing works for the lightbox. What @deheacock and @EduardoMendez are recommending is not working for me. I hope there is a quick fix for this problem because my website is now 'under construction' because of this problem.

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    JotForm Support

    Answered by EduardoMendez on February 21, 2013 at 11:48 AM

    The problem has been fixed.  please try the original codes with feedback2.

    We apologize for the inconveniences!