What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My newsletter sign up form won't take changes.

    Asked by jcooper on February 21, 2013 at 09:38 AM



    I made changes to a newsletter sign up form. The preview looks good except for when I see the preview in another tab. The changes didn't hold. And when I embed the source code, it doesn't take there either.


    Please advise. Thank you.

  • Profile Image

    Answered by pinoytech on February 21, 2013 at 12:09 PM


    Your form should be working fine now. I've cleared your form cache on my end for you. To avoid this from happening again, we would suggest you to change form url from http://form to http://www or embed your form code in to your website using iFrame method.

    For example, your form code is: 

    <script type="text/javascript" src="//form.jotform.com/jsform/xxxxxxxxxxx"></script>

    It should be:

    <script type="text/javascript" src="//www.jotform.com/jsform/xxxxxxxxxxx"></script>

    Thank you!

  • Profile Image

    Answered by jcooper on February 21, 2013 at 12:26 PM
    New response receivedGreat! Thank you. I'll check it momentarily.
    Have a great weekend.
    Carrie Reagh
    Graphicsource Inc.
    30405 Solon Rd
    Solon, OH 44139
    440.248.9200 x102