Google Sheets integration is sending only few submissions to the Sheet

  • gpetza
    Asked on May 22, 2019 at 12:22 PM

    Not sure why, but when I try to export (integrate) to Google Sheets, it only exports a third of the submissions.  It stops at about a third of the submissions (350 out of 990).

    I haven't had this problem before ... this just started today.

    Maybe we need to clear the cache of my form/server?

    Thanks!

    Gannon Petza

    Page URL: https://form.jotform.com/73525557758167
  • Kiran Support Team Lead
    Replied on May 22, 2019 at 2:02 PM

    I have checked the Google Sheets integration on your form and see that it is not connected correctly. 

    155854797822052019 230536 Screenshot 10

    Please try removing the Google Sheets integration on the form and try logging into a private/incognito window or a separate browser to connect to Google Sheets and see if that helps.  

    Please get back to us if you need any further assistance. We will be happy to help. 

  • gpetza
    Replied on May 22, 2019 at 2:46 PM

    Thanks, but it never gets to that screen.  Every time I remove the integration, and try to re-enable it, I just get the below loading screen indefinitely (I've waited up to 15 minutes).

    1558550762Screenshot Screenshot 10


  • gpetza
    Replied on May 22, 2019 at 3:57 PM

    There we go... now it's working.   Thank you!