Form not accepting payment

  • karenmarie
    Asked on May 24, 2019 at 8:19 PM

    please assist

  • Nik_C
    Replied on May 25, 2019 at 2:37 AM

    I checked your form https://www.jotform.com/build/91097521782159 but it is not connected to PayPal checkout: 

    1558765695Screen Shot 2019 05 25 at 8 Screenshot 10

    Could you please check and connect it.

    If the issue persists, please let us know.

    Thank you!

  • karenmarie
    Replied on May 25, 2019 at 5:43 AM
    It’s not allowing me to connect
    Stuck on paypal connect “connecting” won’t process please assist affecting my sales :(
    Karen-Marie💃🏽
    Lash Designer/Trainer
    808-265-0407
    http://www.karen-marie.info
    ...
  • Richie JotForm Support
    Replied on May 25, 2019 at 8:02 AM

    May we know when you click Connect to your PayPal account, a new pop-up window shows up?

    This window will ask you for your PayPal account email address.

    Form not accepting payment Image 1 Screenshot 20

    Can you please try to disable any pop-up blockers in your web browser?

    You may also try clearing your browser's cache or use another web browser.

    Please give it a try and let us know if the issue still remains.