PCI checks failed error message displaying on WePay integrated form

  • cheerontop
    Asked on May 25, 2019 at 10:37 AM

    Good morning!

    My patrons keep receiving an error message once they reach the end of the form. It has not work for a single customer. This is the message they are receiving...

    1558794990A95E3EE8 96AE 412D 96CE 7BDE9D Screenshot 10

    Jotform Thread 1836148 Screenshot
  • Kiran Support Team Lead
    Replied on May 25, 2019 at 3:21 PM

    I have tried checking a test form on my account using Staging environment and was not able to replicate the PCI checks error at my end. Could you try disconnecting your WePay account in the payment wizard and try connecting again to see if that works? Also, please try creating a new form with WePay payment method and let us know how it goes. 

    Please get back to us if you need any further assistance. We will be happy to help.