Many people are submitting forms that aren't coming through

  • erinr152
    Asked on May 26, 2019 at 12:04 AM

    I've been told by numerous people now (especially when they are using mobile devices) that they have tried to submit the form, but at the end there is no 'thank you' screen.  The form then doesn't seem to be showing up on my end.

    Has there been a problem lately?  How can I resolve this without going to another provider?

     

    Erin

  • Kiran Support Team Lead
    Replied on May 26, 2019 at 3:52 AM

    Could you let us know if the issue is occurring with any specific form? Please share the web page URL if the form is embedded on any of your web pages so that we can check and assist you. 

    Also, please let us know if we can send a test submission to the form so that we'll try to replicate the issue at our end to assist you further.

    We will wait for your response. Thank you! 

  • evakarinwallin
    Replied on May 26, 2019 at 8:22 AM

    I have also a similar problem. 4 people have booked a time with me through the link in the form, they have answered but I have not received the answers.

    My form is https://www.facebook.com/groups/301256744154369/

    You can of course test it.

    Evakarin

  • Victoria_K
    Replied on May 26, 2019 at 10:45 AM

    Hello @evakarinwallin, We have moved your question into separate thread: https://www.jotform.com/answers/1836559