The previous submissions are disabled

  • rafidahmathezan
    Asked on May 27, 2019 at 12:45 AM

    May I know why the previous data of our form is currently "0". How can we track those data again?

    Most form are "0" submission, which is impossible.

    Please help.

    Jotform Thread 1836791 Screenshot
    Page URL: https://www.jotform.com/myforms/
  • roneet
    Replied on May 27, 2019 at 4:58 AM

    Since you did not upgrade on your next billing date and there was some delay(April 22, 2019) so your account converted to a free one after the subscription expired on April 10, 2019. All the limits were applied for the free account and some of the submissions got disabled.

    I have activated it now. Could you please check now.

    Thanks.