E-Signature Tool: Submit Button Freezes to "Please wait..." when e-signature left empty

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    Asked on February 21, 2013 at 11:16 PM

    The first time I set up this form and used it, this functionality worked perfect, but now it's acting strange.

    On the third page of my form, I have a "Submit" button (which actually says "Cancel") because of the way I'm going to send it first myself (using "my" pseudo Submit button), then use the "edit link" to send to the client for them to fill out the rest and use THEIR submit button (which only appears after conditional settings are met throughout the last part of the form, and hence why I need my own submit button).  


    Anyway, now the first submit button (and we'll assume the second one for now, tho I haven't actually tried it), when I click it, it just says "please wait".  I read in the forums that monkeying with the CSS can do this, and since it seemed the only thing I'd done differently was try to add a background image, I went back in and removed that CSS, so now the form is just on a white plain background, and still it isn't working. 


    Thank you for your help!


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    Answered on February 22, 2013 at 08:38 AM

    Hi Karrie,

    Thanks for reporting. I think I have found out the problem. It is caused by the "hidden e-signature field" with your form which triggers the error when left empty. Let me please submit this to our development team so they can correct the problem. The best solution for now is to remove the e-signature field while we are waiting for an actual fixed for this.


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    Answered on February 22, 2013 at 10:59 AM

    Thanks for feedback.

    Submit button is not freezing now,  but currently signature field always behaves like required regardless of your settings, we will also solve this issue asap.

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    Answered on February 22, 2013 at 01:55 PM

    validation and required setting works properşy now.