Annual Bill has been taxed

  • Heather Johnston
    Asked on May 28, 2019 at 2:44 PM

    Hi,


    We just received our annual renewal and I noticed that there is a charge for tax.  As a non-profit why are we paying for tax?  We had not been but then last year (2018) and this year I have noticed that there are charges for tax.

  • Richie JotForm Support
    Replied on May 28, 2019 at 4:02 PM

    I have checked your account lcolten and see that the tax has been added to the subscription for your Premium Yearly INT190525-5275-28373B. This tax has been added by our payment processor FastSpring as per the laws applicable for the state.

    If you are having any exemption from state sales taxes, you may send a copy of the Exemption Certificate to FastSpring so that they may refund the sales tax.

    You may contact FastSpring directly with the order ID at support@fastspring.com


    Hope this information helps.