How do I restore my account and get usage again?

  • ttoopet
    Asked on May 29, 2019 at 1:23 PM

    hi, I haven't used jot form for some time now and now that I am ready to jump back in, I realize I am out of storage space for new submissions and can not use the platform. How do I restore my account and get usage again? Do I need to delete some old submissions, archive them? How do I work with this?

  • Girish JotForm Support
    Replied on May 29, 2019 at 3:39 PM

    When I checked your account, I could find that the issue is with respect to the number of forms which is at 32 as against the limit of 5 in the Free plan. Your submission storage looks good.

    15591584902905 12 Screenshot 10 

    Regarding the form count, you can enable and disable the forms to allow you to set which ones should be active.

    Are you seeing otherwise? If yes, please check and let us know.