Jotform "Form over quota error" showing on my website

  • EatonCakes
    Asked on May 29, 2019 at 5:03 PM

    Hi, i have cleared the jotform list inbox but my website page is still showing as 'full' / error page -  https://www.eatoncakes.com.au/enquire  - can you please help fix this asap so it is active again.  thankyou

    Page URL: https://www.eatoncakes.com.au/enquire
  • zuritapia
    Replied on May 29, 2019 at 7:24 PM

    Hi @EatonCakes! 

    It looks like your issue was addressed by my colleague via this thread https://www.jotform.com/answers/1752159.


  • EatonCakes
    Replied on May 29, 2019 at 7:43 PM
    I couldn't open that thread. Sorry.
    Unfortunately it hasn't been fixed.
    I cleared the inbox yesterday morning but 24hrs later this message still
    shows.
    Please see attached screenshot.
    Thanks
    Jenni
    ...
  • roneet
    Replied on May 29, 2019 at 11:06 PM

    The Form embedded in the website belongs to the user angelicbiscuit. The Form is correctly appearing in the website.

    Jotform Form over quota error showing on my website Image 10

    Please refresh your cache and then re-open the browser or try in the incognito mode.

    Let us know how it goes.

    Thanks.


  • EatonCakes
    Replied on May 30, 2019 at 9:43 PM
    Yes thanks for the response. it seemed to have a longer delay time to
    refresh itself once the inbox was cleared on jotform.
    All fixed now, thanks
    Many thanks,
    Jenni Eaton
    Eaton Cakes & Catering
    0421 314 782
    www.eatoncakes.com.au
    www.facebook.com/EatonCakesCatering
    *Please allow approx 2-3 business days for response time. **We endeavour to
    reply as soon as possible however Thursday to Sundays are the busiest days
    of the week , so reply time may be extended. *
    *We are also closed on Mondays.*
    ...