Nao consigo acessar minha conta

Fui tentar entrar em minha conta e diz que a senha esta errada, tento recuperar e da erro.

I have just checked your account and it seems to be correct, please note that your email address associated to your account is o***ev***mkt@gmail.com and your username is revivaong, please kindly make sure you're using this info to reset your password, you may do it following this guide too: https://www.jotform.com/help/489-How-to-reset-the-password 

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