Incomplete values error message is displayed for non-existent field.

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    Rainspring
    Asked on May 29, 2019 at 09:14 PM

    when I try to test this form, I get a couple of errors

    on page 1 there is a field in the middle called 'dog name' - it's a required field.  When I publish the form and open in a new tab this field is not showing, but I can't complete the transaction without info in that form.

    On same page there is a required field for 'owner email address'  It shows, but I get the error message that the field is empty.

    what is going on?

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    ashwin_d
    Answered on May 30, 2019 at 01:26 AM

    I am sorry for the trouble caused to you. I did clear your form cache and that seems to have solved the issue of "Dog name" field but the other issue still persists. When i sent a test submission in your form, it shows incomplete values error message for "Owner Email" field.

    I am reporting this issue to our backend team. We will get back to you as soon as we have any update on this.

    For now, I would suggest you to please clone the following form which should work as expected:  https://form.jotform.com/91490929999986 

    The following guide should help you in form cloning:  https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL