What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do i find my user name and password?

    Asked by Dashielle on March 22, 2011 at 06:08 PM

    I do not have access to the user name and password on our account because the person who set it up is no longer on staff. please help! 619-818-6359


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    JotForm Support

    Answered by NeilVicente on March 22, 2011 at 07:02 PM

    Do you still have access to the email address that was used in the registration of that account? If yes, then recovering your username and password is as easy as clicking on Forgot Password button on the Sign In area on the lower part of Jotform's home page.

    You will then receive your username along with instructions on how to change/reset your password.

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    Answered by Dashielle on March 23, 2011 at 04:21 PM

    We tried that, with all the emails that could have been used, but apparently none of our work emails were used and the person who set up the account is no longer with us. Hence our conundrum... We need to be able to access that account to change some of the forms on our site without having to reinvent the wheel...

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    Answered by allanftd on March 23, 2011 at 06:14 PM

    Hi Dashielle,

    Your username is jadeorchard and your registered email address is info@jadeorchard.com. You can use the Forget Password option as described by NeilVicente above to recover your password. Or we can reset the password for you if you no longer have access to this email account. Just tell us where to send the password. For security purposes, we cannot post your password here.

    Thank you for using JotForm!