Account set up?

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    Asked on June 04, 2019 at 12:00 PM

    HI there,

    We prepaid the fee for an annual account in May, but our account seems to remain set up as a Basic/Free account.  Do you know when we will be upgraded back to our old account settings:

    User Name: MassSoccer



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    Answered on June 04, 2019 at 12:27 PM

    Hello Liz,

    Your inquiry is being answered in an email you sent to


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    Answered on June 04, 2019 at 12:29 PM

    Thank you...  kinda under a time crunch on a project that I need Jotforms for.  Do you know when it will be answered?

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    Answered on June 04, 2019 at 02:00 PM

    Hi @MassSoccer!

    Currently, there is not an estimated time when it will be answered but rest assured we are working as quickly as possible to get this resolved for you.