Account set up?

HI there,

We prepaid the fee for an annual account in May, but our account seems to remain set up as a Basic/Free account.  Do you know when we will be upgraded back to our old account settings:

User Name: MassSoccer

Thanks!

Liz

Hello Liz,

Your inquiry is being answered in an email you sent to support@jotform.com.

Regards.

Thank you...  kinda under a time crunch on a project that I need Jotforms for.  Do you know when it will be answered?

Hi @MassSoccer!

Currently, there is not an estimated time when it will be answered but rest assured we are working as quickly as possible to get this resolved for you.