What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does my form keep getting disabled?

    Asked by normsrv on February 24, 2013 at 03:27 PM

    Two times in the last week I have checked my form and found it was not working.  The first time I contacted support and was told it had been disabled and I justed needed to enable it.  Once again I found it not working and found it was disabled.  Why does this keep happening?

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    Answered by jefreylandicho on February 24, 2013 at 03:40 PM

    We apologize for the inconvience it has cause you. Jotform has an automated phishing system that disables form automatically and because of this, your form was disabled.  As I checked your account, the forms you have created has already been whitelisted and active.

    If you are still having trouble, kindly contact us again.