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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button does not work

    Asked by oldgrunt on February 24, 2013 at 08:09 PM

    When the submit button is clicked on my website I get this message:

    Thank You

     Your Submission has been received

    But the message never shows up in the E-mail.

    www.goodnewsforveterans.org

    The submit button is at the bottom of the "Good News" page and is linked to the words "Praise The Lord"

     

    Thank you for any help that you can give me.

    Page URL:
    http//:www.goodnewsforveterans.org/goodnews

  • Profile Image

    Answered by bellevuefineart on February 24, 2013 at 08:17 PM

    Check your code. I notice that the page url you listed is incorrect

     

    Incorrect

    http//:www.goodnewsforveterans.org/goodnews

    correct

    http://www.goodnewsforveterans.org/goodnews

     

    Check the email address you're using.

    www.goodnewsforveterans.org is not an email address it's an URL. You should be using an email address, like this chaplaindan@ymail.com

     

  • Profile Image
    JotForm Support

    Answered by Welvin on February 25, 2013 at 01:08 AM

    @oldgrunt,

    That is because your email address is landed to our bounce list. Here's the result from our record:

    Result: chaplaindan@ymail.com is IN the bounce list  

    Reason(s) : Complain about Abuse

    I have now removed your email address to the said list so it should now be working fine. I would suggest to check the following guide on how to prevent this from happening again:

    How to setup email alerts to prevent "emails not being received" issues

     

    Thanks

  • Profile Image

    Answered by oldgrunt on February 25, 2013 at 01:04 PM
    The form is still not working. The website http://www.goodnewsforveterans.org/ is correct and the E-mail address, chaplaindan@ymail.comis the correct one. It worked fine for a few months.

    I.m unclear about the "Complain about abuse" reason for being on the bounce list. Could you explain this please.

    Thanks, Dan
  • Profile Image
    JotForm Support

    Answered by Welvin on February 25, 2013 at 01:46 PM

    Hi Dan,

    Your email address is not in our bounce list anymore so I think it should now be working fine again.

    With regards to the reason for being listed on our bounce list, that is maybe because you have been reported by multiple times for comitting offense which is againts Yahoo Terms. I don't exactly know that, you may consider asking Yahoo Support about that.

     

    Thanks