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Leslie CarbajalAsked on June 5, 2019 at 8:00 PM
Aloha!
My account is showing it’s suspended? I haven’t done anything could someone please help me.
Leslie,
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Kevin Support Team LeadReplied on June 5, 2019 at 10:23 PM
I have checked your account and it was suspended due to the fields asking for credit card information on your form https://www.jotform.us/form/82598636984176, here is a screenshot of the guilty fields:
Asking for such information through plain text fields goes against our terms, we do understand this may not be the case with you, yet we need to act according to our terms, you may review such information here: thttps://www.jotform.com/help/8-Terms-of-Use
In order to reactivate your account I have deleted the guilty fields, if you want to process payments then you would need to use any of our currently available payment integrations, you will find more information about it on the following guide: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm
Please kindly check your account now and let us know if you have questions.