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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    clicking on submit forms that are fowarded to be paid with paypal are lost in cyperspace

    Asked by bonbeer on March 22, 2011 at 10:06 PM

    Today I received 3 payments from paypal from people using this form.  However I never received a email notification from jotforms once the form was submitted, nor did they appear as a new submission on your website. 

    I then checked all the forms on my website. All the forms which do not go to Paypal (check payments) I received and also showed up on your website as a NEW submission.  All forms which where to go to paypal never made it to my mailbox nor showed up on your site. 

    I then check a form which worked just a month ago which was with Paypal & that didn't work either.

    Thanks for your help

    Mike Arra

    mike@bonbeer.com

    Page URL:
    http://www.bonbeervoyage.com/page28.php

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    Answered by allanftd on March 23, 2011 at 05:21 AM

    Hi Mike,

    Thanks for bringing this to our attention and we apologize for the inconvenience. You can find some helpful information about your issue on the links below:

    http://www.jotform.com/answers/18440-no-email-notification-after-test-payment#2

    http://www.jotform.com/faq/#7

    http://www.jotform.com/answers/16882-Cannot-receive-email-submissions 

    Please let us know if the instructions found in the above pages will work for you or not. Thank you for using JotForm!

    JOTFORM SUPPORT