clicking on submit forms that are fowarded to be paid with paypal are lost in cyperspace

  • Profile Image
    bonbeer
    Asked on March 22, 2011 at 10:06 PM

    Today I received 3 payments from paypal from people using this form.  However I never received a email notification from jotforms once the form was submitted, nor did they appear as a new submission on your website. 

    I then checked all the forms on my website. All the forms which do not go to Paypal (check payments) I received and also showed up on your website as a NEW submission.  All forms which where to go to paypal never made it to my mailbox nor showed up on your site. 

    I then check a form which worked just a month ago which was with Paypal & that didn't work either.

    Thanks for your help

    Mike Arra

    mike@bonbeer.com

  • Profile Image
    allanftd
    Answered on March 23, 2011 at 05:21 AM

    Hi Mike,

    Thanks for bringing this to our attention and we apologize for the inconvenience. You can find some helpful information about your issue on the links below:

    http://www.jotform.com/answers/18440-no-email-notification-after-test-payment#2

    http://www.jotform.com/faq/#7

    http://www.jotform.com/answers/16882-Cannot-receive-email-submissions 

    Please let us know if the instructions found in the above pages will work for you or not. Thank you for using JotForm!

    JOTFORM SUPPORT