Emails and Conditional Emails

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    AtelierStudios
    Asked on February 25, 2013 at 09:12 AM

    Hi,

    I have made a form (see URL below) that needs to send to 6 different email addresses. 2 of them will be constant, always recieving an email regardelss of conditions. I have set up both email addresses with a notification email.

    The others will depend on how the form is filled in. There are 4 locations and each will require a different person to respond to the submission - so I have made email conditions to send through a notification to a specific email address depending on which location has been selected.

    Nobody seems to be receiving these emails and they are not in any junk or spam filters. Could I have made a mistake or is there a problem?

     

    https://secure.jotformeu.com/form/30344208796356

     

    Please let me know what the issue might be so that I can resolve the issue quickly.

    Thanks,

     

    Al

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    jefreylandicho
    Answered on February 25, 2013 at 10:42 AM

    I have checked your form and did not see any set of condition for your email notification.

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    AtelierStudios
    Answered on February 26, 2013 at 04:23 AM

    Hi - I had to remove them because they just wouldn't work. I will try again and if there are any problems get back to you. Thanks for looking though!

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    Welvin
    Answered on February 26, 2013 at 07:51 AM

    Hi,

    Just for reference: http://www.jotform.com/help/167-How-to-send-to-a-specific-email-address-based-on-a-selection.

    For the 2 constant recipient, I suggest you to  create a separate notification for them using this guide: Send Form Emails to Multiple Recipients. Do not use this for condition.

     

    Thanks

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    AtelierStudios
    Answered on February 26, 2013 at 09:14 AM

    Thanks for the tip! I will try it out.

     

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    Welvin
    Answered on February 26, 2013 at 09:23 AM

    You're welcome! Let us know if you need any further assistance, we'll be here to help!

    Thanks

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    AtelierStudios
    Answered on February 26, 2013 at 09:51 AM

    Hi guys, thanks for your support so far.

     

    The conditional emails are still not being received and are not being filtered/going to spam folder. Can you see any problems or anything that I may have missed? Can you suggest anything else I should try?

    https://secure.jotformeu.com/form/30344208796356

     

    Thanks again!

  • Profile Image
    Welvin
    Answered on February 26, 2013 at 10:14 AM

    Hi,

    Please add recipient email in your Recipient Email Box:

    Also, please try using noreply@jotform.com as your form Notification Sender Email, like this one;

    If possible, add noreply@jotform.com to your Safe Sender List or Contact List. After that, let us know if the condition still don't work.

    Please kindly check this guide as well for more information about this matter:

    How to setup email alerts to prevent "emails not being received" issues

    Thanks