Account Suspended?

  • Profile Image
    Asked on June 07, 2019 at 05:58 PM

    Hello. I am trying to access my account with the email address but it looks like the account has been suspended? The forms are not showing up on my site either. 

    What do I need to do to get this fixed? 

  • Profile Image
    Answered on June 07, 2019 at 06:33 PM

    This form was found on your account and flagged as donation scam.


    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending form.

    Or, kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to with Thread #1850001 as your subject. We will let you know about the status of your account after a thorough review of your proofs.