What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am trying to create a file upload field and it just hangs without saving.

    Asked by jhm4shot on March 23, 2011 at 12:41 AM

    I am creating a new form and I am attempting to add a File Upload field to the form.

    After dragging the field to the form, I enter the label and I notice the Save button shows the animated "circle" as if it is attempting to save, but it never goes away. 

    Error adding Upload File type field to form

    Screenshot
  • Profile Image

    Answered by allanftd on March 23, 2011 at 03:54 AM

    Hi jhm4shot,

    Thanks you for bringing this to our attention and we apologize for the inconvenience. However, I have tried adding a file upload field in my test form and it saved successfully. Kindly try again and if you continue to get the same problem, please try the following:

    - refresh your browser (press F5 on most browsers)

    - try another browser. I ran my tests using Google Chrome and Mozilla Firefox.

    - check if your internet connection is stable. If the animated circle keeps on rotating, its an indication that your internet connection may have been affected.

    Please let us know if these will work for you or not. Thank you for using JotForm!

    JOTFORM SUPPORT