Formulário é preenchido e pago, porém não vai para minha caixa de entrada.

  • Profile Image
    poebuilds
    Asked on June 09, 2019 at 08:37 PM

    Olá, eu tenho um site e nele cobro por inscrições premium. Há mto tempo uso Jotform sem problemas para receber meus pagamento. Mas nos últimos meses quase 100% dos dias alguns dos meus inscritos (uns 15% deles) preenchem o formulário, pagam a taxa, e o formulário completo não vai para minha caixa de entrada. de 5 a 6 vezes ao dia eu tenho que ficar conferindo minha conta Paypal para saber se alguém pagou e o Jotform não avisou. Existe alguma solução para isso? O problema começou após a mudança para a nova caixa de entrada.

  • Profile Image
    BJoanna
    Answered on June 10, 2019 at 02:36 AM

    If I understood correctly you are not receiving the Email Notification when your form is submitted and you can not find the submitted data on the submissions page of your form. 

    I checked both forms on your account and they have Incomplete Payments. 

    How to View Incomplete Payments

    Paypal Incomplete Payments FAQ

    If you are receiving the payments from the users in your Paypal account but the submissions were marked as Incomplete Payments, most likely the PayPal IPN is disabled on your PayPal account. Please enable the PayPal IPN to avoid similar issues in the future. 

    How to Enable IPN on your Paypal Account

  • Profile Image
    poebuilds
    Answered on June 11, 2019 at 12:55 AM

    So sorry for the portuguese question, my mistake. About the Paypal IPN, it looks like Paypal's changed its layout and I'm having a hard time trying to find this IPN settings. To be clear about my problem, some people pay and are marked as incomplete payment. But only about 15%, most of them are marked as complete and everything goes fine. I hope this IPN stills exists and help me to solve this problem. 

  • Profile Image
    Nik_C
    Answered on June 11, 2019 at 02:16 AM

    Please try following this guide in order to activate IPN on your PayPal: https://developer.paypal.com/docs/classic/ipn/integration-guide/IPNSetup/#setting-up-ipn-notifications-on-paypal

    For notification URL, you can use: https://ipn.jotform.com/ipns/paypal.php

    Please try and let us know how it goes.

    Thank you.