- clongjaxAsked on February 25, 2013 at 01:42 PM
My autoresponder is fine, but none of my notification emails are working... I have tried adding multiple and nothing seems to work. It worked for about 5 minutes today when I had 2 notifications, the first one worked, the second one didn't, when I delted the extra one, the original stopped working again, and I can't reproduce the "working" behavior by adding addition "non-working" notification forms.
The form is called: Apps
Please help, this is basic functionality and I really like the ease of jotfom and really don't want to go anywhere else.
- JotForm Supportardy0689Answered on February 25, 2013 at 01:58 PM
Hello there, all of your recipient including your autoresponder are not in our bounce list except for firstname.lastname@example.org with this message
Reason(s) : 5.1.0 - Unknown address error 550-"5.1.1 The email account that you tried t=
o reach does not exist. Please try\n5.1.1 double-checking the recipient's e=
mail address for typos or\n5.1.1 unnecessary spaces. Learn more at\n5.1.1 h=
Based from the message, it seems that your recipient email has a problem. Please double check if this is the right email or please check if the email address is not suspended or deactivated from your email provider. I have also removed your email address from our bounce list. You can also refer to our setting up email alerts to prevent "emails not being received" issue. Thanks.
- clongjaxAnswered on February 25, 2013 at 02:09 PM
Ok, all buy my yahoo address is working. Can you please check to see if email@example.com is on your bounce list?
- JotForm SupportGoldoAnswered on February 25, 2013 at 02:15 PM
firstname.lastname@example.org is not on the bounce list so it should work fine. Are you still having issues with email@example.com? If yes, please refer to the below guide.
- clongjaxAnswered on February 25, 2013 at 02:21 PM
Whatever last change you guys made is working now for all emails. I did add the firstname.lastname@example.org and the email I'm sending from to my yahoo contacts a few minutes ago, maybe yahoo needed a minute to cycle through and start accepting.
Thanks for the speedy support!!!!