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  • Profile Image

    NONE of my notification emails are working... HELP

    Asked by clongjax on February 25, 2013 at 01:42 PM

    My autoresponder is fine, but none of my notification emails are working...  I have tried adding multiple and nothing seems to work.  It worked for about 5 minutes today when I had 2 notifications, the first one worked, the second one didn't, when I delted the extra one, the original stopped working again, and I can't reproduce the "working" behavior by adding addition "non-working" notification forms.

    The form is called: Apps

    Please help, this is basic functionality and I really like the ease of jotfom and really don't want to go anywhere else.

     

    Thanks!!!!

  • Profile Image
    JotForm Support

    Answered by ardy0689 on February 25, 2013 at 01:58 PM

    Hello there, all of your recipient including your autoresponder are not in our bounce list except for apps@thelonggroup.org with this message

    Reason(s) : 5.1.0 - Unknown address error 550-"5.1.1 The email account that you tried t=
    o reach does not exist. Please try\n5.1.1 double-checking the recipient's e=
    mail address for typos or\n5.1.1 unnecessary spaces. Learn more at\n5.1.1 h=
    ttp://support.google.com/mail/bin/answer.py?answer=3D6596 l4si2019423qct.13=
    5"

    Based from the message, it seems that your recipient email has a problem. Please double check if this is the right email or please check if the email address is not suspended or deactivated from your email provider. I have also removed your email address from our bounce list. You can also refer to our setting up email alerts to prevent "emails not being received" issue. Thanks.

  • Profile Image

    Answered by clongjax on February 25, 2013 at 02:09 PM

    Ok, all buy my yahoo address is working.  Can you please check to see if naalong@yahoo.com is on your bounce list?

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    JotForm Support

    Answered by Goldo on February 25, 2013 at 02:15 PM

    naalong@yahoo.com is not on the bounce list so it should work fine. Are you still having issues with apps@thelonggroup.org? If yes, please refer to the below guide.

    How to setup email alerts to prevent "emails not being received" issues

  • Profile Image

    Answered by clongjax on February 25, 2013 at 02:21 PM

    Whatever last change you guys made is working now for all emails.  I did add the noreply@jotform.com and the email I'm sending from to my yahoo contacts a few minutes ago, maybe yahoo needed a minute to cycle through and start accepting.

     

    Thanks for the speedy support!!!!