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partenairesAsked on June 10, 2019 at 8:37 AM
Hello,
Our professionnal IP address is blacklisted with jotform. We completed the form on this page but had no message from you.
Is there any problem ?
Thanks
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Ashwin JotForm SupportReplied on June 10, 2019 at 8:50 AM
What is your IP address from which you are unable to access JotForm? Please let us know your current IP address and we will take a look. Please click on the following URL to know your IP address: https://whatismyip.com
We will wait for your response.
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partenairesReplied on June 11, 2019 at 8:16 AM
Our IP address is : 172.16.6.172
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Bitia JotForm SupportReplied on June 11, 2019 at 8:28 AM
Your IP address: 172.16.6.172 has been whitelisted.
If you need further assistance, feel free to contact us.
Thank you.
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partenairesReplied on June 11, 2019 at 12:54 PM
I know our IP address has been whitelisted. That's why I created this question.
My question was : why is this address IP blacklisted ? (and not, is our IP address blacklisted ?)
We need to use jotform for lots of our current projects, we pay to use your services, this is the 3rd time we ask you the question.
Is it now possible to know why the IP address is blacklisted?
In addition, all accounts linked to our main account are also blocked.
Is it possible to know the reason also?
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Bitia JotForm SupportReplied on June 11, 2019 at 1:35 PM
The reason is because two free accounts related to your company are automatically suspended by our Phishing Detector Tool:
Leagautier with the email lea.gautier@chauffeur-prive.com
HugoBotelho with the email hugo.domic@chauffeur-prive.com
Both accounts are active now.
We apologize for the inconveniences this may have caused you.
If you need further assistance, feel free to contact us.
Thank you.
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partenairesReplied on June 12, 2019 at 7:09 AM
Thank you for your answer.
Our IP address is always blacklisted, is it possible to resolve that problem ?Thank you.
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Bitia JotForm SupportReplied on June 12, 2019 at 7:46 AM
Your IP address: 172.16.6.172 has been whitelisted.
If you are still experiencing issues with this kindly follow this link: https://whatismyipaddress.com/ and let us know your public IP so we can whitelist it as well.
Thank you.
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partenairesReplied on June 17, 2019 at 8:13 AM
Good afternoon,
Our IP address is blacklisted again + all accounts linked to our main account are blocked again.
1/ Is to possible to solve those problems (quicker than last week if possible)
2/ Why are there exactly same problems as last week ?
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denis_calin Jotform SupportReplied on June 17, 2019 at 9:12 AM
Good afternoon @partenaires!
You account appears to be in active status. Can you please let us know if you are still unable to access it?
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ktyaguirreReplied on June 17, 2019 at 11:47 AM
We can confirm IP address is whitelisted:
Thank you
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partenairesReplied on June 18, 2019 at 10:00 AM
Good afternoon,
Yes, I confirm our IP address is blocked again. It's possible to connect with an other IP address.
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Ashwin JotForm SupportReplied on June 18, 2019 at 10:52 AM
@partenaires:
I have gone ahead and whitelisted your IP address on file 195.167.178.66.
Please let us know your current IP address and we will take a look. Please click on the following URL to know your IP address: https://www.whatismyip.com