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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Inconsistency of CSV, Grid and Submissions

    Asked by HippoGFX on February 25, 2013 at 03:54 PM

    Hi there

    I have been into JotForms on 1 computer and looked at the Grid, Submissions and Excell and they are up to date with the email notifications. I have 2 colleagues who logged in as well and the last 2 email submissions do not show up in the Grid, Submissions or Excell. Thinking that this is completely wierd, I logged into JotForms on another one of my computers and the last 2 submissions were missing from the Grid, Submissions and Excell. How can it be possible for me to be logged into JotForms on 2 different comuters and see 2 different sets of information at the same time????????????????????

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    Answered by KadeJM on February 25, 2013 at 04:35 PM

    To better assist us with this issue to get to the root of this problem what OS and Browser/Browser Version(s) was being used on the other computers where the last 2 submissions were missing?

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    Answered by HippoGFX on February 25, 2013 at 04:48 PM
    3 computers using Mac OS 10.8.2 and one Windows 7.
    My 2 Macs are both running Mac OS10.8.2 with the latest version of Safari. On one Mac JotForms was up to date and on the other JotForms was not showing 2 submissions on the Excell, Grid or submissions.
    My colleagues were not seeing the updated Grid, Excell and Submissions - 1 Mac with Firefox and a PC with Internet Explorer.
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    Answered by KadeJM on February 25, 2013 at 05:37 PM

    Thank you for the added information. I've started investigating your form but currently after inspecting it I seem to be unable to find and differences between the two after checking it in latest versions of Chrome, FireFox, Safari, and on Win7/Win8/Mac. I also tried it in the latest version of IE8 to current as well.

    Could you please try clearing the browser cache for the computers that are having this issue to see if this helps and then try to view it again.

    Also, additionally if the issue continues please let us know along with confirming if it is the 2 most recent submissions at the top of the list that you are referring to as the last 2 submissions or correct me if needed.