Incomplete vaues error message is displayed after embedded form is submitted.

  • Newick_Luke
    Asked on June 11, 2019 at 2:20 AM

    My customers are spending 15-30 minutes on populating this form and then when they submit this image comes up:

    1560230046Screen Shot 2019 06 11 at 1 Screenshot 10

    Then when they hit go back all there work is cleared.

    Can I please have some assitance on this, otherwise I'm going to have to change platform and leave a review on my experience.

    To date I have not been impressed with the customer support or platform.

    Thanks

    Luke Newick

  • Nik_C
    Replied on June 11, 2019 at 3:44 AM

    We're sorry for the inconvenience.

    I tested your form and apparently the issue is related to this checkbox:

    15602389302019 06 11 9 40 23 Screenshot 10

    Please try using our Terms widget:

    15602389772019 06 11 9 41 14 Screenshot 21

    Instead of the combination, you have now:

    15602389992019 06 11 9 41 26 Screenshot 32

    That should work for you better.

    Let us know if you have any further questions.

    Thank you!