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  • Profile Image

    Automatic billing without authorization.

    Asked by BrasilBit on February 25, 2013 at 05:58 PM

    Good evening,
    I've been through this contact request the automatic cancellation of debt made ​​on my credit card on 13/01/2013 in the amount of 97.72 (Brazilian currency) which was not authorized by me.
    Identification: PLI * JotForm 18663127733
    CASE: I purchased one on 12/01/2012 JotForm Premium - Yerly subscription sale amounting to 85.94 (Brazilian currency) signature now won in January 2013 and I have no interest in renewing JotForm Premium - Yerly subscrition.
    REQUEST 12/01/2012 - 64720150

    I ask that this be done the chargeback amount of 97.72 charged on my card on 13/01/2013 unduly because not asked for this new collection.
    I await a return,

    contact:
    fran.svenancio @ hotmail.com
    didiatico.bit @ hotmail.com

    Sincerely,
    Françoiza Soares

  • Profile Image

    Answered by KadeJM on February 25, 2013 at 06:35 PM

    Hello Françoiza, I've taken a look at your account and I can see that there was no cancellation made so because our subscription system is automatic it proceeded to charge you again for the new year which was done on 1/12/13. I can also see that you have not been using any submissions so we are willing to honor your request for a refund and I have gone ahead and done this for you. You will recieve your refund within about a week.

    If you have any further problems or questions feel free to talk to us again.