Account Suspended

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    Joseph Council 
    Asked on June 11, 2019 at 12:14 PM

    Hello, my account is suspended. After checking your terms, I am assuming it is because my last form is requesting credit card information. Can you remove just the credit card request portion and reinstate my form please? Thank you so much.


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    Answered on June 11, 2019 at 01:02 PM

    This form was found on your account as suspicious of phishing activity because you're collecting driver's license and ID numbers.



    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    We’ve removed the offending field on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.